Returns & Refunds Policy

Last Updated: November 12, 2026

At LuxuryPerfumeUS, customer satisfaction is important to us. We want you to shop with confidence and enjoy every purchase. If you are not completely satisfied with your order, our Returns & Refunds Policy explains how to request a return, exchange or refund.

By placing an order through https://luxuryperfumeus.com/, you agree to the terms outlined below.

1. Return Eligibility

We accept eligible return requests within 30 calendar days of the delivery date.

To qualify for a return:

• The perfume must be unused, unopened and in its original, sealed packaging.
• The product must be in its original condition, including its original box, wrapping and accessories.
• Proof of purchase or an order confirmation must be provided.
• The return request must be submitted within 30 calendar days of delivery.

Due to the nature of fragrance products and hygiene considerations, we generally cannot accept returns of perfumes that have been opened, sprayed, used or have damaged or removed security seals, unless the item is defective, damaged upon arrival or incorrectly supplied.

2. Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective or different from the product you purchased, please contact us as soon as possible.

When reporting a problem, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product and its packaging, where applicable.

Once we review and verify your claim, we will arrange an appropriate resolution, which may include a replacement, exchange or full refund.

For verified damaged, defective or incorrectly supplied products, LuxuryPerfumeUS will cover the applicable return shipping costs.

3. How to Request a Return

To initiate a return, follow these steps:

1. Contact our customer support team at info@luxuryperfumeus.com.
2. Include your order number and the reason for your return.
3. Wait for our return authorization and instructions.
4. Package the eligible product securely in its original packaging.
5. Send the approved return using the return instructions provided by our customer support team.

Please do not send products back without first receiving return authorization and return shipping instructions.

4. Return Shipping Costs

For returns resulting from a change of mind or an incorrect purchase decision, the customer is responsible for the return shipping costs.

For verified damaged, defective or incorrectly supplied products, LuxuryPerfumeUS will cover the applicable return shipping costs.

Original shipping charges are generally non-refundable for returns resulting from a change of mind. However, where a return is caused by our error or a verified product defect, we will review the applicable shipping charges as part of the resolution.

We do not charge a restocking fee for approved returns.

5. Refund Policy

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method whenever possible.

If the original payment method cannot receive the refund, our customer support team will contact you to arrange an appropriate alternative.

Refunds are generally processed within 5–10 business days after the returned product has been received and the refund has been approved.

Please note that your bank or payment provider may require additional time to make the refunded amount available in your account.

6. Exchanges and Replacements

If you receive a damaged, defective or incorrect product, please contact us to request an exchange or replacement.

All exchanges and replacements are subject to product availability and verification of the reported issue.

If an appropriate replacement is unavailable, we will discuss an alternative resolution, including a refund where applicable.

7. Non-Returnable Items

For hygiene and product-safety reasons, the following items are generally not eligible for change-of-mind returns:

• Perfumes and fragrances that have been opened, sprayed or used.
• Products with removed, broken or tampered security seals.
• Products returned without their original packaging or with missing components.
• Products showing damage caused by misuse or improper handling after delivery.

These restrictions do not affect your right to request a resolution for products that arrive defective, damaged or incorrectly supplied.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@luxuryperfumeus.com.

Cancellation requests can be accommodated before an order has been processed or dispatched.

Once an order has been shipped, it may no longer be eligible for cancellation and will be handled under our standard Returns & Refunds Policy.

9. Contact Information

If you have questions about returns, refunds, exchanges or an existing order, please contact us:

Business Name: LuxuryPerfumeUS

Website: https://luxuryperfumeus.com/

Business Address:
100 West 33rd Street
New York, NY 10001
United States

Email: info@luxuryperfumeus.com

Phone: +1 254-495-8146

Our customer support team will be happy to assist you with your return or refund request.

10. Policy Updates

LuxuryPerfumeUS reserves the right to update this Returns & Refunds Policy when necessary. Any changes will be published on this page with the updated revision date.

We encourage customers to review this policy before placing an order.

Thank you for shopping with LuxuryPerfumeUS. We appreciate your trust and business.