Returns & Refunds Policy

Luxury Perfume US
Website: https://luxuryperfumeus.com/

At Luxury Perfume US, we are committed to providing our customers with a smooth, reliable and convenient shopping experience. This Shipping & Delivery Policy explains how we process, ship and deliver orders placed through our website.

1. Shipping Destinations

Luxury Perfume US accepts orders for delivery to locations where shipping is available through our website.

Customers can enter their delivery address during checkout to confirm whether delivery is available to their location.

Shipping availability may vary depending on the destination, product and delivery service available.

2. Order Processing Time

Orders are processed during our regular business hours:

Monday – Saturday: 8:00 AM – 6:00 PM

We do not process orders on Sundays.

Orders placed outside our regular business hours, including Sundays, will be processed during the next available business day.

Processing times may vary depending on product availability, order volume and payment verification.

Please ensure that your payment has been successfully completed before expecting your order to be processed.

3. Shipping Methods and Delivery Time

We work with available shipping and delivery services to ensure that orders reach customers safely and efficiently.

Available shipping methods and estimated delivery times depend on the customer’s delivery location.

The estimated delivery timeframe and available shipping options will be displayed during checkout, where available.

Please note that delivery estimates are not guaranteed and may be affected by circumstances beyond our control, including weather conditions, carrier delays, public holidays and other unforeseen events.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

• Customer delivery location.
• Selected shipping method.
• Package size and weight.
• Applicable delivery or handling charges.

The applicable shipping cost will be displayed during checkout before the customer completes their purchase.

Any shipping charges applicable to an order will be communicated to the customer before payment is finalized.

5. Order Confirmation and Tracking

After successfully placing an order, customers will receive an order confirmation through the email address provided during checkout.

Where tracking is available, tracking information will be provided once the order has been dispatched.

Customers can use the tracking information to monitor the progress of their shipment.

If you have questions about your order or delivery status, please contact our customer support team.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Luxury Perfume US will not be responsible for delivery problems resulting from incorrect or incomplete shipping addresses supplied by customers.

If you notice an error in your shipping information after placing an order, please contact us immediately.

We will make reasonable efforts to correct the information before the order is dispatched. However, changes cannot be guaranteed once an order has been shipped.

7. Delayed or Missing Deliveries

Although we make every effort to ensure timely delivery, certain circumstances may cause delays.

These may include:

• Shipping carrier delays.
• Severe weather conditions.
• Public holidays.
• Incorrect delivery information.
• Customs inspections, where applicable.
• Other unforeseen circumstances.

If your order has not arrived within the estimated delivery timeframe, please contact us so that we can assist you in investigating the shipment.

8. Damaged or Incorrect Orders

We take care to ensure that products are properly prepared before dispatch.

If your order arrives damaged, defective or different from what you purchased, please contact us as soon as possible.

Please provide your order number and clear photographs of the affected product or packaging where applicable.

Our customer support team will review your concern and assist in accordance with our Returns & Refund Policy.

9. Undeliverable Packages

If a package cannot be delivered because of an incorrect address, unsuccessful delivery attempts or other circumstances beyond our control, the shipment may be returned to us.

Customers should contact our support team to discuss the available options for reshipping or resolving the delivery issue.

Additional shipping charges may apply where a new shipment is required due to incorrect customer-provided delivery information.

10. International Shipping and Customs

For orders shipped internationally, additional customs duties, import taxes or other applicable charges may be imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges are the responsibility of the customer.

Customers are responsible for ensuring that purchased products can legally be imported into their destination country.

11. Contact Information

If you have any questions regarding shipping, delivery, order processing or tracking, please contact us using the details below.

Business Name: Luxury Perfume US

Physical Address:
100 West 33rd Street,
New York, NY 10001,
United States.

Email: info@luxuryperfumeus.com

Phone: +1 254-495-8146

Customer Service Hours:
Monday – Saturday
8:00 AM – 6:00 PM

We appreciate your business and thank you for shopping with Luxury Perfume US.

Luxury Perfume US – Your Satisfaction Is Our Priority.